Conflict Management Skills for Supervisors

As people interact with each other in a workplace and set out to achieve overlapping goals, distress and conflict is likely to arise. In fact, workplace conflict is very common in human care service provision as caregivers, professionals from different disciplines, other stakeholders, direct staff, and supervisors work with each other. Effective leadership involves surfacing workplace conflict and successfully navigating challenging conversations to achieve resolution for all parties involved in conflict. Therefore, effective conflict management is an essential skill for every leader. Learn how to approach conflict, take others’ perspectives, find common values, problem-solve to identify workable resolutions, and strengthen relationships.

Please fill out the form below to receive the materials, including:

  • Notes from the Presentation
  • Conflict Decision Tree
  • Conflict Decision Performance Monitoring Tool
  • Presentation Slide Deck
  • and More!

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